IT Support Trainee (6-Month FTC) (AI)

Location: Hybrid, United Kingdom, with required attendance at the Chiswick office in London as needed; availability on Mondays is required.

Salary: £8,400–£10,500 for the 6-month, 24-hour-per-week contract; annual equivalent £16,000–£21,000.

Company

Develops a sovereign, interoperable and secure open-source communications platform based on Matrix for government, defence and public-sector organisations, including NATO, the United Nations and more than 35 governments.

What you will do

• Handle day-to-day end-user IT support, including onboarding, access changes, offboarding, and on-site network and Wi-Fi support.
• Prepare, replace, collect and maintain laptops, mobile devices and accessories throughout their lifecycle, including participation in the Hardware Refresh Project.
• Support hardware purchasing by comparing quotes and specifications, placing orders, and maintaining asset records in SnipeIT.
• Manage retired devices, including secure data erasure and recycling.
• Support patching, updates, access controls, security policies, and evidence collection for Cyber Essentials Plus and ISO 27001 through Vanta.
• Track software licences, update IT documentation, test AI and automation tools, and support IT projects including Jira Service Management and a global SIM provider.

Requirements

• Degree or current studies in IT, computer science or a related subject, or similar hands-on experience.
• Basic knowledge of laptops, mobile devices, common software and solving everyday IT problems.
• Genuine interest in IT security, privacy and compliance.
• Good communication skills and a friendly approach.
• Strong organisation and attention to detail, including care when handling confidential information.
• Curiosity and eagerness to learn.
• Agility and openness to change.
• Availability to work 24 hours per week on a 6-month fixed-term contract, including Mondays.

Nice to have

• Experience with ticketing tools such as Jira.

Culture & Benefits

• Meaningful, mission-driven work in open source.
• 32 days of annual leave pro rata.
• Healthcare cover and access to a wellbeing platform.
• Professional development budget and home-office allowance.
• Company socials and a family-friendly environment.
• Values include contributing to the greater good, working openly, serving customers, and iterating rapidly.

Hiring process

• Up to 30-minute HR initial call with the Senior HR Manager or Hiring Manager.
• Up to 45-minute first-stage interview with the IT Operations Manager.
• Up to 45-minute final interview with the Head of Support.