Customer Success Manager (EdTech)

Location: South Jordan, Utah, United States; full-time and in person.

Company

hirify.global provides tuition solutions, software, and servicing for educational institutions and students, with a focus on trade and technical schools.

What you will do

• Develop strategic success roadmaps aligned with partner school goals and improve usage, NPS, retention, and expansion metrics.
• Lead onboarding for new partner schools and help them achieve value and long-term success.
• Monitor usage and KPIs, identify risks, engage inactive partners, and surface upsell opportunities for the Revenue Team.
• Represent partner needs internally and ensure feedback informs product decisions, strategies, and roadmaps.
• Collaborate with Product, Sales, Marketing, Implementation, and Operations on new features and product launches.
• Serve as the first point of contact, resolve issues, build stakeholder trust, and facilitate QBRs and strategic check-ins.

Requirements

• 2–3 years of experience in customer success, partner management, account management, or a similar role.
• Proven success managing multiple stakeholders and driving adoption at scale.
• Strong project management skills and the ability to meet tight deadlines.
• Proficiency with CRM tools, preferably HubSpot, and data platforms such as Excel or Looker.
• Organized, detail-oriented, operationally excellent, resilient, self-motivated, and able to work in a fast-paced, evolving environment.
• Strategic thinking, strong execution, the ability to lead through influence, and confident communication that turns complexity into actionable insights.
• Passion for improving educational access and outcomes through technology.

Nice to have

• Experience in SaaS, fintech, or edtech environments.
• Experience with post-secondary, trade, or vocational schools.
• Knowledge of student financing, including loans or Income Share Agreements.
• Background in education, admissions, or school operations.
• Familiarity with Finix, Payabli, Stripe, or similar payment and financial platforms.

Culture & Benefits

• Fast-growing startup environment with a talented, driven, intense, and bold team.
• Equity ownership included in compensation.
• Unlimited paid time off and a benefits allowance.
• Health insurance reimbursement, a 401(k) plan, and paid maternity and paternity leave.
• Up to $200 per month for cell phone and home internet bills, plus $100 per month toward personal wellness.