Salesforce Delivery Manager (Salesforce)

Location: Belarus, Hungary, Latvia, or Poland. Work until 19:00 CET to overlap with US East Coast clients. Travel to clients in Europe and/or Canada 1–2 times per year.

Salary: EUR 1–1 per month gross; final compensation depends on experience, location, and professional growth.

Company

Pre-IPO software development company providing full-cycle digital solutions and outsourcing services to enterprises and mid-sized businesses across international markets.

What you will do

• Manage a portfolio of Salesforce implementation, customization, integration, and support projects as the primary client contact for resource and delivery matters.
• Integrate Salesforce consultants, developers, and architects into client teams and maintain alignment, transparency, and expected outcomes.
• Monitor scope, timelines, budgets, quality, adoption, account health, Salesforce org health, backlog, and release readiness; identify and mitigate risks.
• Manage utilization, profitability, renewals, upsells, account growth, and opportunities involving new Salesforce clouds or expanded teams.
• Handle escalations and mediate conflicts involving priorities, change requests, and release management.
• Participate in presales by understanding client needs, matching Salesforce profiles, and building deal-closing strategies.

Requirements

• Experience in the IT industry, specifically on the vendor side in outsourcing, outstaffing, or staff augmentation.
• Hands-on experience with Salesforce implementation, customization, integration, or support projects, including understanding of Salesforce clouds, licensing models, and the partner ecosystem.
• Proven ownership of client relationships and delivery outcomes, beyond task coordination.
• Strong stakeholder management, problem-solving, and conflict-resolution skills.
• Proactive, entrepreneurial, structured, systematic, and transparent approach to work.
• Readiness to work until 19:00 CET to overlap with US East Coast clients and to travel to clients 1–2 times per year in Europe and/or Canada.
• English proficiency at Upper-Intermediate level or higher.

Nice to have

• Salesforce certifications such as Administrator, Sales Cloud, Service Cloud, Marketing Cloud, or similar.
• Experience with AI and data projects on Salesforce, including Einstein, Data Cloud, or analytics.
• Domain experience in FinTech, Healthcare, or eCommerce.
• Experience working with US clients.

Culture & Benefits

• Opportunity to work with large international brands and on large-scale projects using cutting-edge technologies.
• Exposure to business development, negotiations, and communication with C-level stakeholders.
• Access to educational platforms, seminars, practices, and an established knowledge base.
• Opportunities for specialist or managerial growth with performance-based rewards.
• Structured teams and resource management processes supporting continuous learning.