Customer Service Corporate (f/m/d) (Medtech)

Location: Queretaro, Mexico

Company

hirify.global operates in the medical technology and manufacturing sector.

What you will do

• Validate and enter customer orders and confirm order receipt, creation, and delivery.
• Monitor order statuses and manage claims and returns.
• Communicate clearly with customers and internal production teams.
• Act as the primary customer contact, including for issues and escalations.
• Support transfer projects and process improvement initiatives.
• Maintain the Master Data System.

Requirements

• Bachelor’s degree in a relevant field.
• Specified years of industry-relevant professional experience.
• Relevant certifications, system experience, and training.
• Professional-level English language skills are preferred.
• Clear and concise communication with proactive collaboration across organizational levels.
• Ability to anticipate, understand, and meet internal and external customer needs and expectations.
• Customer-centric problem-solving skills.
• Ability to support innovation, take informed risks, identify required actions, and pursue new opportunities.

Culture & Benefits

• Full-time employment in Queretaro, Mexico.
• Commitment to diversity and inclusion and equal employment opportunity.