Customer Service

Location: Hybrid in Tlaquepaque, Jalisco, Mexico; work from an HPE office an average of 2 days per week.

Company

hirify.global is an edge-to-cloud technology company helping organizations connect, protect, analyze, and act on data and applications.

What you will do

• Provide professional solutions to end users, dealers, and service providers for unresolved escalated cases received by telephone and written correspondence.
• Serve as an escalation link for field employees, executives, and channel partners on customer satisfaction issues.
• Address issues involving availability, price dissatisfaction, product safety, complaints about HPE or its representatives, and complaints about authorized dealers or channel partners.
• Provide information, analysis, and recommendations in support of team efforts.

Requirements

• Bachelor's degree or equivalent experience and/or 1–2 years of related experience, or a Master's degree.
• Basic knowledge of customer relations and demonstrated verbal communication and customer service skills.
• Knowledge of microcomputer hardware.
• Basic-level knowledge of operating systems software.
• Demonstrated writing and correspondence skills.

Culture & Benefits

• Inclusive and accessible workplace that values varied backgrounds and individual uniqueness.
• Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
• Personal and professional development programs supporting career growth and movement across divisions.
• Flexible approach to managing work and personal needs.