Director, IT Infrastructure & Operations (Azure/AWS)

Location: TX, United States; primarily at the Richardson, TX office several days a week, with periodic visits to warehouses and retail facilities. Occasional travel up to 10% and availability for after-hours critical-incident escalation are required.

Salary: $158,700–$178,550 annually, plus eligibility for an annual discretionary bonus.

Company

hirify.global operates a B2B e-commerce marketplace for surplus assets, supporting corporate and government sellers and qualified buyers worldwide.

What you will do

• Lead Platform Operations, Network Engineering, and Service Desk and Field Support, including hiring, performance management, coaching, succession planning, and contractor oversight.
• Set the strategy, service levels, operational standards, and multi-year roadmap for end-user support, infrastructure, networks, cloud platforms, and IT service management.
• Own Windows Server, Active Directory, Entra ID, ADFS, DNS/DHCP, Microsoft 365, virtualization, storage, backup, disaster recovery, and endpoint-management platforms.
• Oversee Azure and AWS infrastructure, hybrid networking, Cisco and Meraki switching and wireless, Palo Alto firewalls and VPN, WAN connectivity, monitoring, and cloud cost optimization.
• Lead modernization, facility builds, relocations, site upgrades, cloud-native network connectivity, major-incident response, and post-incident reviews.
• Manage infrastructure, cloud, telecom, and support budgets; oversee vendors, carriers, managed service providers, audits, security controls, metrics, and executive reporting.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or an equivalent combination of experience and certifications.
• At least 10 years of progressively responsible IT infrastructure and operations experience, including at least 5 years managing technical teams.
• Experience leading multiple IT functions, including platform operations, network engineering, and service desk and field support, in a distributed, multi-site organization.
• Demonstrated success delivering infrastructure, network, or cloud modernization programs.
• Deep knowledge of Windows Server, Active Directory, Entra ID (Azure AD), ADFS, DNS/DHCP, and Windows and Azure security best practices.
• Strong Microsoft 365 administration experience covering Exchange Online, SharePoint, and Teams; experience with virtualization, enterprise storage, Rubrik, and/or Azure Site Recovery.
• Experience with Azure and AWS infrastructure and networking in a hybrid environment.
• Strong knowledge of enterprise networking and security, including Cisco, Meraki, Palo Alto, VPN, and WAN connectivity.
• Experience leading Service Desk and IT service management teams with defined service levels and an ITSM platform; ITIL 4 certification or equivalent training.
• Budget ownership, vendor management, contract negotiation, and telecom carrier management experience.
• Working knowledge of PCI, SOX, and related audit and control requirements.
• Experience with DataDog, PRTG, or similar monitoring and observability platforms; PowerShell, infrastructure-as-code, and automation experience.
• Experience with cloud-native network transit architectures such as AWS Transit Gateway and Azure Virtual WAN, including migration away from virtual router appliances.
• Experience supporting retail, warehouse, or logistics operations and geographically distributed, field, or contracted support teams.
• Strong leadership, communication, analytical, troubleshooting, planning, prioritization, customer-service, and critical-incident management skills.

Nice to have

• Hands-on Microsoft server and identity infrastructure experience in an organization with at least 1,000 employees.
• Relevant certifications such as Microsoft Azure Administrator or Solutions Architect, AWS, CCNP, PMP, or CISSP.

Culture & Benefits

• Healthcare including medical, dental, vision, prescription drugs, and FSAs.
• 401(k), paid time off, holidays, paid parental leave, life and disability insurance, and an Employee Assistance Program.
• Professional development and tuition assistance.
• Home-office work is supported, while the role requires regular on-site presence at the Richardson office and periodic facility visits.