Field Service Manager (Field Service Operations)

Location: Hybrid (remote/office), Edmonton, Alberta, Canada

Company

hirify.global develops energy technologies and industrial solutions supporting electrification, efficiency, decarbonization, and sustainable energy systems.

What you will do

• Manage Field Service job requests and coordinate the timely, high-quality completion of field projects.
• Book, staff, and allocate technical resources while resolving complex scheduling conflicts and minimizing downtime.
• Lead the Canadian Field Service Representatives group, provide performance oversight, and support career development.
• Oversee field execution in line with safety, quality, and operational standards.
• Coordinate communication between customers, project managers, and sales representatives to resolve issues and facilitate sales.
• Oversee invoicing, quotations, sales order processing, and accurate commercial documentation using Salesforce and Microsoft Office.

Requirements

• College degree with relevant experience or GED required.
• At least 5 years of relevant experience in resource management, field service operations, or project scheduling.
• Experience with resource allocation, project scheduling, conflict resolution, and operations management.
• Experience with team leadership, mentoring, stakeholder management, customer relations, multitasking, and time management.
• Proficiency with Salesforce and Microsoft Office Suite.
• Experience with sales order processing, invoicing, and quotation management.

Nice to have

• Associate's or Bachelor's degree in Business Administration, Engineering, or a related field.

Culture & Benefits

• Hybrid work environment with flexible hours, telecommuting, and digital workspaces.
• Career growth and development opportunities.
• Supportive work culture and focus on work-life balance.
• Flexible benefits and savings programs, vacation entitlement with the option to purchase additional vacation, and parental leave.
• Competitive total rewards package and profit sharing.
• Commitment to diversity, inclusion, and social responsibility initiatives.