AVP, Fraud Operations & Loss Prevention, Digital Banking (Fintech)

Location: Remote

Salary: $55,000–$59,000

Company

hirify.global is a nationwide full-service bank and commercial lender providing personal banking services and financing solutions to middle-market businesses and investors.

What you will do

• Lead daily Fraud Operations and Loss Prevention performance, including service levels, quality, productivity, case aging, backlogs, fraud losses, recoveries, and customer outcomes.
• Translate strategic priorities into operating plans, staffing requirements, performance objectives, and measurable results.
• Lead supervisors responsible for frontline workflows, service delivery, employee development, quality, and operational controls.
• Analyze fraud trends, attack patterns, case outcomes, and operational insights to identify risks and improve fraud strategies, detection rules, authentication controls, monitoring thresholds, and customer-protection measures.
• Direct responses to significant fraud events, control failures, complex cases, and customer-impacting incidents; lead root-cause analysis and corrective actions.
• Maintain first-line controls, support audits and regulatory examinations, report on performance and remediation, oversee workforce planning, and coordinate operational readiness for new products, payment capabilities, vendors, systems, and process changes.

Requirements

• At least 9 years of progressive experience in fraud operations, deposit loss prevention, payment operations, financial crime operations, investigations, or a comparably complex and regulated operational function.
• At least 7 years of progressive people-leadership experience, including responsibility for complex operations, multiple workstreams, or frontline leaders.
• Experience directly leading supervisors, team leads, or multiple specialized operational teams.
• Experience overseeing fraud or operational risk outcomes, investigations, operational controls, escalations, or issue remediation.
• High school diploma or equivalent.
• Knowledge of fraud operations and loss prevention, including one or more of consumer deposits, payments, customer authentication, investigations, case management, or loss recovery.
• Experience leading process improvement, operational change, or implementation of products, services, fraud capabilities, or technology.
• Ability to interpret operational and risk information, identify trends, communicate recommendations, make risk-informed decisions, resolve complex issues, and manage cross-functional initiatives.
• Proficiency with business productivity, reporting, presentation, data-analysis, and Microsoft Office tools, including Outlook, Word, PowerPoint, and Excel; excellent communication, organizational, problem-solving, and time-management skills.
• Ability to work independently and collaboratively, prioritize competing needs, adapt, multitask, and remain results-oriented in a fast-paced environment.

Nice to have

• Bachelor’s degree or an equivalent combination of relevant experience, education, and professional training.
• Professional certification such as AAP, APRP, CFE, CAMS, or a comparable fraud, payments, risk, or financial crime credential.

Culture & Benefits

• Collaborative, inclusive, flexible, and fast-paced work environment.
• Mission-driven culture focused on responsible banking, regulatory compliance, and community impact.
• Remote work is listed for this position, with office-based work and remote arrangements subject to management discretion.
• Emphasis on excellence, innovation, sound practices, customer value, and long-term sustainable growth.
• Employment is at-will and the organization provides equal employment opportunities.