Associate, Fraud Operations (Fintech)

Location: Chicago HQ; hybrid schedule with in-office work on Monday, Tuesday, and Thursday at the downtown Chicago office in the Merchandise Mart.

Base salary: USD $75,000–$100,000 per year, plus eligibility for an annual bonus.

Company

hirify.global is a digital banking company focused on reshaping financial services and improving customer experiences.

What you will do

• Lead, coach, and develop a team of Complex Fraud Investigators, set performance expectations, provide feedback, and manage daily operations.
• Drive cross-functional projects that address fraud operations risks, process pain points, customer complaints, and operational scalability.
• Resolve complex escalations involving fraud rings, sophisticated account manipulation, and ambiguous operational situations.
• Apply investigative skills and pattern identification to determine the root causes of fraud events.
• Collaborate with Legal, Compliance, and internal stakeholders to interpret policy intent and ensure compliant decisions in novel situations.
• Use data analytics and technical tools such as SQL to support data-informed investigative strategies.

Requirements

• Bachelor’s degree in Business, Finance, Criminal Justice, or a related field.
• 3+ years of experience in financial services fraud investigation, risk management, or a highly regulated operations environment.
• 2+ years of direct people management experience, including performance reviews, coaching, and team development.
• Proven project management skills and experience owning and successfully driving complex, cross-functional initiatives.
• Exceptional written, verbal, and presentation communication skills, with the ability to explain complex findings to peers and senior leadership.
• Experience working closely with Legal and Compliance teams on policy interpretation and implementation.

Nice to have

• Master’s degree.
• Data analysis skills.

Culture & Benefits

• Hybrid work environment with flexibility to balance work and individual priorities.
• Medical, dental, and vision insurance options, plus a 401(k) match.
• Flexible time off and generous paid parental leave, adoption assistance, and a post-parental-leave ramp-up program.
• Lunch allowance, in-office snacks, summer Fridays, and in-office and virtual social events.
• Culture centered on authenticity, collaboration, problem-solving, customer ownership, and initiative.