Senior Manager, Enterprise Resilience & Service Recovery

Location: Waltham, MA (Hybrid). Occasional travel, after-hours recovery tests, exercises, significant incidents, technology outages, cyber events, site disruptions, supplier failures, audit or regulatory activities, and time-sensitive remediation may be required. The role may participate in an on-call or incident escalation structure.

Targeted salary range: $200,000–$240,000 annually.

Company

hirify.global develops advanced analytical and diagnostic technologies for healthcare, biotechnology, and life sciences organizations worldwide, supporting regulated operations, manufacturing, research and development, and critical business services.

What you will do

• Own the enterprise resilience and major incident management roadmap, operating model, standards, governance, metrics, testing framework, and executive reporting.
• Lead business impact analysis, continuity planning, critical-service prioritization, dependency mapping, recovery objectives, disaster recovery engineering, backup governance, and technical restoration validation.
• Serve as Incident Commander for Severity 1 and other material incidents across cybersecurity, infrastructure, cloud, applications, identity, manufacturing technology, facilities, suppliers, and business operations.
• Build cyber recovery and ransomware resilience, including known-good restoration, immutable backups, isolated recovery, identity recovery, integrity validation, and controlled return to service.
• Develop risk-based tabletop, technical recovery, restore, failover, cyber recovery, business continuity, executive crisis, and integrated enterprise exercises, tracking findings through verified closure.
• Lead automation, orchestration, governed AI assistance, resilience architecture reviews, supplier resilience, post-incident learning, team capability development, and evidence-based continuous improvement.

Requirements

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Engineering, Risk Management, Emergency Management, or a related discipline, or equivalent practical experience.
• Five or more years of progressive experience across disaster recovery, business continuity, major incident management, cyber recovery, operational resilience, infrastructure operations, cloud engineering, cybersecurity, service management, or related disciplines.
• Experience building, operating, or materially improving enterprise continuity, recovery, resilience, or major incident capabilities across technical and business teams.
• Experience leading high-severity technology or cyber incidents and coordinating technical, business, executive, supplier, and governance workstreams.
• Experience with business impact analysis, dependency mapping, continuity planning, recovery testing, exercises, technical restoration, post-incident review, or corrective action management.
• Working knowledge of infrastructure, cloud, network, identity, applications, data protection, backup and recovery, observability, security, and service management dependencies.
• Ability to lead at senior-manager level while remaining hands-on in incident command, planning, analysis, testing, documentation, architecture review, issue resolution, communications, and event support.
• Strong written, verbal, facilitation, and executive communication skills, including communicating uncertain and rapidly changing conditions accurately.
• Ability to protect sensitive company information and follow security, quality, regulatory, compliance, change, and operational procedures.

Nice to have

• Experience in healthcare, life sciences, medical technology, manufacturing, laboratory, industrial, or another regulated environment.
• Experience with enterprise incident command, IT service management, cybersecurity incident response, crisis management, emergency management, or site disruption response.
• Experience with ransomware readiness, identity recovery, isolated recovery environments, immutable backups, clean-room restoration, or forensic evidence preservation.
• Experience with public cloud recovery, infrastructure automation, orchestration, configuration management, infrastructure as code, workflow platforms, observability, or automated validation.
• Experience with manufacturing technology, operational technology, facility dependencies, site continuity, supply chain resilience, or critical suppliers.
• Experience defining and validating recovery objectives, service continuity requirements, backup strategies, recovery runbooks, incident severity frameworks, and communication plans.
• Experience with risk management, audit support, regulatory evidence, vendor resilience, executive reporting, insurance support, or customer assurance.
• Relevant certifications or training in business continuity, disaster recovery, cybersecurity, cloud, infrastructure, IT service management, emergency management, crisis management, or operational resilience.

Culture & Benefits

• Player-coach role combining enterprise leadership, governance, hands-on technical work, incident command, and capability development.
• Cross-functional collaboration with cybersecurity, infrastructure, cloud, applications, manufacturing, quality, laboratory, facilities, supply chain, legal, communications, executive leadership, and external providers.
• Work focused on evidence-based decisions, blameless learning, distributed accountability, practical operating capability, and continuous improvement.
• Opportunity to shape resilience across cybersecurity, infrastructure, cloud, applications, identity, manufacturing, facilities, suppliers, and critical business operations.