Manager, Software Engineering - Developer Support (AI)

Location: Austin, TX; hybrid work opportunities. Applicants must be authorized to work for any employer in the United States. Visa sponsorship or transfer is not available.

Company

hirify.global provides digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.

What you will do

• Lead, coach, and develop software engineers and technical support professionals within the Developer Support Engineering team.
• Drive technical excellence through code quality, automation, sound engineering practices, and continuous improvement.
• Own operational performance, including demand forecasting, capacity planning, workload management, backlog health, and resolution effectiveness.
• Use data and performance metrics to identify systemic issues, prioritize engineering investments, and improve productivity.
• Lead initiatives that reduce operational toil, improve developer self-service, and use AI and automation to scale support capabilities.
• Partner with Product, Engineering, and cross-functional teams to resolve complex technical challenges and improve developer experience while maintaining security, privacy, and operational standards.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field with at least 6 years of related experience, or an advanced degree with 4+ years of experience.
• At least 3 years of hands-on software development experience in an Agile engineering environment.
• At least 2 years of direct people management experience, including building high-performing engineering teams through technical mentorship, accountability, and professional development.
• Strong knowledge of software architecture, debugging, code quality, APIs, cloud-based applications, and modern engineering practices.
• Experience leading production-facing engineering teams responsible for operational reliability, complex troubleshooting, and customer or partner technical outcomes.
• Demonstrated success improving engineering productivity, automating repetitive work, and delivering sustainable technical solutions.
• Experience using operational metrics to manage capacity, prioritize work, meet delivery commitments, and drive continuous improvement.
• Experience with CI/CD pipelines, source control, and modern software delivery practices.
• Fluent written and oral communication in English.

Nice to have

• Experience with SDKs, developer platforms, API ecosystems, or complex third-party integrations.
• Experience implementing AI-assisted engineering workflows or developer self-service solutions.
• Experience in financial technology, digital banking, or other regulated SaaS environments.
• Familiarity with Jira, GitLab, and Lean or Six Sigma methodologies.

Culture & Benefits

• Hybrid work opportunities and flexible time off.
• Career development and mentoring programs.
• Health and wellness benefits, including health insurance and paid parental leave for eligible new parents.
• Community volunteering, company philanthropy, and employee peer recognition programs.
• Supportive and inclusive environment focused on career growth, collaboration, wellness, and professional development.