Product Owner Cold Chain Monitoring

Location: Hybrid working based in Madrid or London.

Company

hirify.global is associated with Cencora and World Courier, providing time-critical pharmaceutical logistics and shipment monitoring services.

What you will do

• Own and prioritise the roadmap and backlog for the Temperature Monitor Selection capability, RTTM/RTLM digital monitoring services, and monitoring integration and automation.
• Define business requirements and acceptance criteria for changes across TMS, X-Act, Customer Portal, Digital Control Tower, eMDM, and downstream systems.
• Improve real-time temperature and location monitoring adoption, service performance, report generation, customer visibility, and integration reliability.
• Prioritise fixes for missing RTTM/RTLM URLs and integration failures related to ship units, device assignments, shipment creation, shipment closure, and monitor statuses.
• Advance automated shipment creation, reporting, alerting, and customer communications to reduce manual handling.
• Coordinate with IT, Operations, Customer Service, QA, Cold Chain Packaging, Procurement, Packaging Fleet Management, vendors, and related Product Owners.

Requirements

• 5+ years of experience in product ownership or product management, with a strong track record in agile environments.
• Experience owning a roadmap and prioritising a backlog for digital products or services, and writing business requirements and acceptance criteria.
• Experience working with IT development teams on system integrations across several platforms.
• Strong stakeholder management and influence without formal authority in a global, matrixed organisation.
• Analytical mindset with the ability to use data and KPIs to prioritise and measure outcomes.
• Comfort working across cultures and time zones.
• English proficiency at C1 level or higher, written and spoken.

Nice to have

• Knowledge of logistics systems such as TMS, customer portals, or IoT and real-time tracking solutions.
• Experience in regulated industries such as pharma, healthcare, or logistics.
• Agile or product certifications such as CSPO or SAFe PO.
• Additional languages.

Culture & Benefits

• High-visibility ownership of a digital capability critical to shipment monitoring and the World Courier value proposition.
• Real decision-making authority and exposure to senior leadership.
• International work with global teams in a product-led IT function.
• Hybrid work based in Madrid or London.
• Competitive compensation and participation in a purpose-driven pharmaceutical logistics business.