IT Specialist (Hospitality)

Location: Fairmont Jasper Park Lodge, Jasper, Canada. Must be legally eligible to work in Canada; visa or Canadian work authorization assistance is not available.

Annual salary: CAD 60,000–70,000.

Company

hirify.global operates Fairmont Jasper Park Lodge, a luxury hospitality property in the Canadian Rockies.

What you will do

• Support the delivery, stability, and day-to-day operation of property-based IT systems.
• Provide timely technical support to property colleagues and end users, resolving hardware, software, and network connectivity issues.
• Install, configure, deploy, and maintain computers, printers, mobile devices, peripherals, drivers, and device images.
• Maintain IT asset records, hardware inventory, and software licensing, and track support tickets through resolution.
• Support colleague onboarding and offboarding by preparing and recovering equipment and system access.
• Monitor antivirus, backup systems, and basic network connectivity; follow hirify.global IT, security, compliance, and safety standards and complete tasks assigned by the IT Manager.

Requirements

• University or college degree, diploma, or technical certification in IT/IS or a related field.
• 1–2 years of hands-on experience in IT support, help desk, and/or infrastructure.
• Strong verbal and written communication skills and excellent interpersonal and customer service abilities.
• Highly organized, detail-oriented, proactive, and able to work independently with accountability.
• Eagerness to learn, grow, and take on new challenges in a dynamic hospitality-technology environment.
• Legal eligibility to work in Canada.

Nice to have

• Foundational IT support certification such as CompTIA A+, Google IT Support Certificate, or Microsoft Fundamentals.
• Experience or understanding of hotel or hospitality operations.

Culture & Benefits

• Work in a luxury resort surrounded by the Canadian Rockies.
• Subsidized staff accommodation assistance and one complimentary meal per shift in the staff cafeteria.
• Discounted stays, dining, wellness, travel, fitness, golf, and food and beverage benefits across Fairmont and hirify.global properties.
• Access to a wellness platform supporting employee mental health and wellbeing.
• Staff activities and events through the Colleague Lifestyle Program.
• Opportunities to develop and grow within Fairmont Jasper Park Lodge and hirify.global properties.

Hiring process

• After applying, candidates receive an email from AssessFirst to create a profile and complete a mandatory questionnaire.
• Accommodation is available during the application or recruitment process upon request.