Credit Operations Analyst

Location: Barranquilla, Atlantico, Colombia

Company

Technology and business process services organization specializing in artificial intelligence, automation, cloud engineering, advanced analytics, and digital transformation.

What you will do

• Support B2B clients across loan origination, underwriting workflows, credit decisioning, credit risk processes, and collections.
• Manage multiple client accounts, competing priorities, and open operational cases.
• Investigate incidents, document findings, coordinate escalations with engineering and internal teams, and drive issues through resolution.
• Track support tickets in Jira or similar tools and provide clear progress updates.
• Troubleshoot credit reporting integrations, APIs, system configurations, logs, and basic technical information.
• Communicate with client subject matter experts in English and coordinate with internal teams in Spanish.

Requirements

• At least two years of experience in credit operations, lending support, or a related financial services role.
• Experience with loan origination, underwriting, credit risk, credit processes, and decisioning workflows.
• Experience supporting B2B clients and managing multiple accounts or concurrent operational cases.
• Ability to investigate issues, manage escalations, and follow through on resolutions.
• Experience with Jira or similar ticketing platforms.
• Functional understanding of APIs and system integrations, including the ability to read system logs and understand basic scripting or coding logic.
• English proficiency at B2 level or above, written and spoken.
• Fluency in Spanish.
• Strong analytical, organizational, and communication skills with close attention to detail.

Nice to have

• Experience with credit reporting agency integrations and collections processes.
• Familiarity with Postman, virtual desktop infrastructure, and system configuration logs.
• Experience working directly with engineering teams to resolve client issues.

Culture & Benefits

• Full-time employment in Barranquilla, Colombia.
• Work within a technology and business process services environment focused on artificial intelligence, automation, cloud engineering, and advanced analytics.
• Collaboration with international clients and internal engineering teams.