Payments Risk Analyst

Location: Belfast, United Kingdom; based in Belfast with travel to the Belfast office.

Company

hirify.global provides a cloud commerce platform for retail, hospitality, and golf businesses, including online and physical operations, multichannel sales, payments, financial solutions, and supplier networks.

What you will do

• Manage complex transaction, merchant, onboarding, fraud, credit, and compliance cases across multiple risk queues, completing end-to-end assessments.
• Apply company, partner, supportability, and restricted-product policies to less-defined reviews and make decisions with limited direction.
• Use reports, risk signals, case trends, operational data, and web-service tools to identify suspicious activity, emerging threats, and mitigation opportunities.
• Assess chargeback likelihood and merchant repayment capacity, resolve compliance violations, escalate material risks, and follow up on unresolved issues.
• Identify recurring issues, control gaps, and risk patterns, then recommend improvements to tools, workflows, policies, and playbooks.
• Produce case summaries and decision rationales, maintain documentation, lead complex customer communications, and collaborate with Support, FS Merchant Services, Product, and risk teams.

Requirements

• At least 2 years of experience in payments, fraud, credit risk, compliance, financial services operations, or a related discipline.
• Experience with structured workflows, case management, queues, service-level targets, written procedures, and accurate record keeping.
• Knowledge of fraud, credit risk, merchant risk, and payments, with the ability to suggest improvements based on that knowledge.
• Knowledge of Card Scheme rules and regulations and understanding of the full chargeback flow, process, and risk timeframes.
• Strong working knowledge of Excel or Google Sheets.
• Conceptual thinking, analytical and problem-solving skills, and effective reporting ability.
• Experience managing structured case work with increasing complexity and limited direction.
• Ability to work independently, make decisions using available information, and operate in a dynamic, fast-paced environment with tight deadlines.

Nice to have

• No optional qualifications are specified.

Culture & Benefits

• Career growth opportunities based on performance in a continuously expanding company.
• Initiative, leadership, learning, collaboration, and meaningful impact are encouraged within a diverse and inclusive culture.
• Flexible paid time off and time off for volunteering.
• Private medical insurance, a cash health plan, health and wellness credit of up to 400 GBP per year, and mental health support.
• Equity scheme, transit or parking benefit for travel to the Belfast office, office drinks and snacks, and social activities.