Associate Customer Success Manager

Location: Shanghai, China

Company

hirify.global is a commerce partnership marketing platform that helps brands discover, manage, and scale affiliate, influencer, content publisher, ambassador, and customer referral partnerships.

What you will do

• Build expertise in the platform and deliver customer training.
• Consult customers on contracts, finance, ad tracking, reporting, and marketing campaigns.
• Coordinate strategic account initiatives and customer-facing communications under manager guidance.
• Manage customer escalations and document feedback through JIRA, project trackers, and Salesforce.
• Track projects, tickets, stakeholder updates, and status reporting using established processes.
• Coordinate renewal and expansion opportunities.

Requirements

• 2–3 years of customer service experience, preferably in B2B.
• Bachelor’s degree; business, marketing, or a related field is beneficial.
• Demonstrated record of providing strong customer support.
• Solid understanding of the digital marketing ecosystem.
• Initiative, flexibility, attention to detail, prioritization, and critical-thinking skills.
• Strong interpersonal, conflict-resolution, teamwork, and time-management skills.

Culture & Benefits

• Flexible working environment with a responsible paid time off policy.
• Up to 12 fully covered therapy or coaching sessions per year, with additional dependent coverage.
• Monthly gym reimbursement.
• Restricted Stock Units with a three-year vesting schedule, subject to Board approval.
• Free Coursera access and PXA courses.
• Paid parental leave: 26 weeks for the primary caregiver and 13 weeks for the secondary caregiver.