PMO Manager - Guest 360

Location: Abu Dhabi, United Arab Emirates

Company

hirify.global is the UAE’s national airline, connecting people across continents from its Abu Dhabi hub and expanding its fleet and network through its Journey 2030 ambition.

What you will do

• Build financial cases for journey initiatives, including revenue uplift, churn reduction value, ancillary opportunity sizing, and acquisition cost reduction.
• Support programme management, administrative activities, and C-suite presentations by gathering data from cross-functional departments.
• Own and quarterly update the commercial baseline covering revenue per passenger, ancillary attach rates, loyalty lifetime value distribution, and direct channel share.
• Co-author revenue hypotheses for use cases and experiments, define measurable commercial impact, and maintain the use case performance log.
• Model personalisation ROI and produce the monthly CRCO commercial scorecard covering revenue, ancillary attach rate, loyalty tier migration, churn, and personalisation coverage.
• Analyse spend across segments, routes, and touchpoints and recommend reallocating customer-experience investment toward the highest-LTV moments.

Requirements

• Bachelor’s or Master’s degree in Finance, Economics, Business Analytics, or a related field.
• 5–8 years of experience in airline revenue management, loyalty commercial analytics, customer economics, or commercial strategy.
• Experience building financial models that influenced major business decisions and applying P&L thinking.
• Advanced Excel and financial modelling skills.
• Proficient SQL skills and experience with Tableau or Power BI.
• Understanding of A/B test design and statistical significance.
• Strong project and governance management experience with cross-functional collaboration.

Nice to have

• Understanding of airline revenue metrics such as load factor, yield, and RASK.

Culture & Benefits

• Full-time role within the Revenue & Commercial Division.
• Work based in Abu Dhabi at the hub of the UAE’s national airline.
• Opportunity to contribute to the Journey 2030 ambition to double the fleet, expand the network, and grow the organisation.