Analyst, Consumer AI

Location: In-office in the Miami/Fort Lauderdale area, South Florida, Monday through Thursday; remote work from home is available on Fridays. Candidates must be located in or willing to relocate to the Miami/Fort Lauderdale area. Travel is less than 25%, with shipboard travel likely.

Company

A cruise line creating safe, fun, and memorable vacation experiences across its fleet.

What you will do

• Develop KPI frameworks, measurement plans, dashboards, scorecards, and recurring reports for Consumer AI initiatives.
• Analyze customer, digital, loyalty, marketing, ecommerce, and operational data to identify opportunities and measure revenue, productivity, adoption, containment, satisfaction, and efficiency outcomes.
• Support UAT, pilots, solution validation, prompt testing, model assessments, benchmarking, A/B testing, and experimentation.
• Evaluate AI outputs for quality, accuracy, relevance, consistency, compliance, intent recognition, resolution effectiveness, and customer experience impact.
• Create executive presentations, business reviews, governance reports, roadmap updates, and actionable recommendations.
• Maintain AI initiative documentation, metric definitions, data integrity, reporting standards, portfolio tracking, and intake processes.

Requirements

• Bachelor’s degree in Business, Analytics, Information Systems, Marketing, Data Science, Computer Science, or a related field.
• 2+ years of experience in business analysis, analytics, digital product support, project management, consulting, technology, or a related field.
• Strong analytical and problem-solving skills, including the ability to analyze large and complex datasets, identify trends, evaluate competing hypotheses, and develop actionable recommendations.
• Experience gathering requirements, documenting processes, and supporting cross-functional initiatives.
• Experience developing reports, dashboards, KPIs, and business insights using Power BI, Tableau, Excel, or equivalent reporting and visualization tools.
• Strong written and verbal communication skills, including the ability to translate complex data into clear business insights.
• Strong proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Ability to work effectively with cross-functional business and technology teams and manage multiple priorities in a fast-paced, evolving environment.

Nice to have

• Familiarity with AI, Generative AI, digital products, automation, analytics, or emerging technology initiatives.
• Experience supporting testing, quality assurance, or user acceptance testing.
• Experience preparing executive presentations, status updates, and business recommendations.
• Experience with Microsoft Copilot, Copilot Studio, Power Platform, or AI-enabled business tools.
• Experience supporting digital transformation, automation, or innovation initiatives.
• Basic understanding of prompt engineering, AI governance, and responsible AI concepts.
• Experience in ecommerce, marketing, loyalty, customer experience, travel, hospitality, or cruise industries.

Culture & Benefits

• Hybrid work environment with office attendance Monday through Thursday and home working on Fridays.
• Medical, dental, vision, mental health, life insurance, and disability benefits.
• 401(k) with company match, employee stock purchase plan, paid holidays, vacation, sick time, and parental programs.
• Complimentary and discounted cruises for employees, family, and friends.
• Professional development resources, tuition reimbursement, wellness programs, and an on-site fitness center.
• Inclusive workplace centered on listening and learning, respect, continuous improvement, collaboration, and guest focus.