Client & Trade Support Executive (FX)

Location: Dublin - Cross Border, Ireland; onsite in the Dublin office

Salary: €35,000–€50,000 gross per year

Company

hirify.global is a global technology organization providing commercial payment solutions for fuel, general payables, toll, and lodging expenses across more than 80 countries.

What you will do

• Collaborate with sales, operations, compliance, dealers, and other internal teams to support clients, settle trades, and resolve problems.
• Provide first-line support to dealers and their clients, develop client relationships, and educate clients on relevant processes and the online platform.
• Support cash flow by collecting outstanding receivables, monitoring trades requiring wire instructions, and investigating payments through Salesforce.
• Handle small complaints, escalate larger complaints and non-settlement suspicions, and act as a central point for compliance queries.
• Maintain accurate client records, document interactions and transactions, compile error reports, and keep process manuals updated.
• Recommend process enhancements to improve the client experience and reduce manual processes and repeat queries.

Requirements

• At least 1 year of experience in a client-facing or operational role within FX.
• Excellent communication skills and the ability to work accurately, analytically, collaboratively, professionally, resiliently, and tenaciously.
• Ability to work under pressure in a fast-paced trading-floor environment and remain flexible and committed.
• Computer literacy with strong knowledge of Excel, Outlook, and other Microsoft products.
• Willingness to work hard, adapt to change, embrace new ideas, and develop professionally.

Nice to have

• Experience in a dealer support or trade support environment.
• Knowledge of a foreign language, particularly Spanish or Italian.

Culture & Benefits

• Permanent, full-time position with an assigned workspace in the Dublin office.
• Company-issued equipment and formal hands-on training.
• 25 days of annual holiday plus 10 bank holidays.
• Pension plan and life assurance at four times salary.
• Team-based and continuous training.
• Inclusive workplace focused on diversity, equity, and respect.

Hiring process

• Offers may be subject to employment references, identity verification, criminal record, financial or sanctions screening, and other legally permitted background checks.