Client Service Supervisor - ETF

Location: Dublin, Ireland; full-time onsite role.

Company

hirify.global is a global financial services firm providing investor services, capital partnership, specialist expertise, technology solutions, and client management.

What you will do

• Manage the day-to-day operations of the AP Services team.
• Filter and escalate client and authorized participant requests, acting as an escalation point for service issues and deliverables.
• Build relationships with client organizations and internal departments, anticipate client needs, and match BBH products and services to those needs.
• Coordinate and follow up on client meetings, projects, initiatives, and deliverables.
• Lead and participate in inter-departmental committees and project teams.
• Manage employee performance issues and disciplinary processes, and oversee the annual performance review process.

Requirements

• At least 3 years of experience in a similar role.
• Deep expertise in fund accounting and financial products.
• Experience with daily mutual fund accounting activities.
• Strong understanding of portfolio-impacting areas such as portfolio hedging, performance fees, or dilution levies.
• Strong client-service skills, including the ability to establish credibility, foster trust, identify client needs, and resolve issues.
• Highly team-oriented approach and commitment to operating in the best interests of the company and the team.
• Passion and commitment to the role.

Culture & Benefits

• Partnership-based working environment focused on collaboration, shared ownership, and client relationships.
• Opportunities to contribute ideas, work across departments, and expand impact beyond the daily role.
• Stable environment with ongoing investment in relationships, technology, products, and professional development.
• Access to guidance and mentoring from experienced leaders.
• Rewards, benefits, philanthropy, sustainability, and personal, physical, and financial wellbeing support are available.