Social Listening and Insights Manager

Location: London, England, United Kingdom. Hybrid working with 2 days in the office per week.

Company

eight&four is a social and end-to-end content production agency delivering integrated, digital-first content and channel expertise for client brands.

What you will do

• Conduct social listening, audience research and community research across forums, Reddit and other online platforms.
• Analyse social, search and audience data to identify behaviours, motivations, emerging trends, cultural tensions and brand opportunities.
• Lead social and digital channel audits, competitor analysis, category analysis and cultural analysis.
• Translate audience intelligence into recommendations for social and channel strategies, creative briefs, content development, campaigns, content pillars and channel roles.
• Monitor emerging trends, content formats, platforms and online communities, and analyse social content and campaign performance.
• Prepare insight-led presentations and research findings while collaborating with the Audience Strategy Lead and creative, content, strategy and client teams on pitches, campaigns and strategic projects.

Requirements

• 3–5 years of experience in social, audience insights, social listening and digital research.
• Strong hands-on experience in social listening, audience research, community analysis and channel audits.
• Experience using Meltwater, Audiense, SEMrush, Glimpse, AnswerThePublic or similar tools.
• Strong understanding of Reddit, online communities, social platforms and digital audience behaviours.
• Ability to analyse qualitative and quantitative data, identify patterns and uncover insights beyond standard reporting.
• Ability to translate audience research into meaningful insights and recommendations for content, creative and channel strategies.
• Good understanding of social and digital channels, content formats and audience engagement across different platforms.
• Experience working across B2B and B2C audiences.
• Strong presentation, communication and strategic storytelling skills, with the ability to manage research and insight projects independently while collaborating with creative, content and strategy teams.

Culture & Benefits

• Hybrid working with 2 days in the office each week.
• Private healthcare and life insurance.
• 25 days or more of holiday.
• Team mini-breaks in the UK and abroad, plus regular social events.
• Open, engaged and inspirational culture.
• Named in Campaign Magazine’s Best Places to Work for 8 consecutive years.