Social Listening & Insights Manager

Location: London; hybrid workplace

Company

hirify.global is a marketing consultancy specialising in brands operating in complex markets, with offices across the US, Europe, and APAC.

What you will do

• Own social listening projects end-to-end, from client objectives and research design through execution, analysis, reporting, and presentation.
• Develop and refine Boolean queries, extract and clean data, and analyze conversations, sentiment, themes, and trends.
• Create and present insight-driven reports that translate research findings into narratives, strategic implications, and actionable recommendations.
• Conduct secondary research using syndicated data, desk research, and competitive intelligence.
• Manage multiple projects and stakeholders independently while collaborating with Strategy, Account, and Creative teams and presenting findings to clients.
• Support strategic planning, primary research initiatives, and new business opportunities.

Requirements

• 4+ years of relevant experience, ideally in insights or research roles within an agency or consultancy, with substantial hands-on social listening experience.
• Strong technical proficiency in social listening, including Boolean query development, data cleaning, sentiment analysis, dashboard management, and platforms such as Brandwatch, Talkwalker, or Sprinklr.
• Strong analytical and critical-thinking skills, with the ability to move beyond descriptive reporting to meaningful insights and recommendations.
• Excellent written and spoken English, including the ability to interpret nuanced language, develop well-structured client-ready reports, and confidently present findings.
• Experience working with B2B clients or complex industries, including the ability to understand unfamiliar technical subjects, terminology, and decision-making dynamics.
• Experience with secondary research and syndicated data, including tools such as GWI, Statista, Mintel, WARC, or similar sources.
• Strong project management and organizational skills, with the ability to manage competing priorities, work proactively, and deliver high-quality work with limited oversight.
• Proactive problem-solving skills, including anticipating needs, identifying issues early, and recommending solutions.

Culture & Benefits

• Supportive, inclusive, and rewarding environment with flexible working arrangements and paid time off.
• Continuous performance management with regular feedback, coaching, and career development planning.
• Ongoing training and learning programmes.
• Cross-functional global collaboration, social and team-building events, and recognition programmes.
• Family-friendly policies, including parental leave and wellbeing resources.
• Commitment to ESG principles and employee resource groups focused on wellbeing, sustainability, and culture.

Hiring process

• Application review and screening call.
• Hiring manager interview and technical challenge, if applicable.
• Meet the team, decision, and welcome to Gravity.