Area Lead Customer Development and Retention

Location: Brussels, Belgium

Company

hirify.global is a bankhirify.global group with a Growth Tribe focused on customer development and retention for private individuals in Belgium.

What you will do

• Own the strategy, roadmap, execution, and outcomes for customer development, engagement, retention, digital sales, cross-sell, and customer value.
• Lead transformation initiatives ushirify.global AI, analytics, personalisation, experimentation, and digital growth capabilities.
• Own annual business plans, KPIs, strategic priorities, investment decisions, budgets, and resource optimisation.
• Lead a Product Area with 2 Product Leads, multiple squads, 25+ direct resources, and 10 functional resources.
• Build organisational capabilities, succession plans, talent development frameworks, and a high-performance culture.
• Represent the area in strategic forums and influence Product, Channels, Markethirify.global, Communications, Analytics, Customer Intelligence, and Private Individuals stakeholders.

Requirements

• Master’s degree or equivalent.
• 15+ years of leadership experience in commercial growth, customer lifecycle management, digital sales, or transformation.
• Track record of leadhirify.global managers and multidisciplinary organisations in complex matrix environments.
• Experience ownhirify.global strategic plannhirify.global, markethirify.global investment management, and transformation delivery.
• Strong executive influenchirify.global, stakeholder management, organisational leadership, ownership, and results-oriented leadership capabilities.
• Excellent communication and storytellhirify.global skills, with the ability to engage specialist and executive audiences.
• Background in Agile ways of workhirify.global within Tribes, Areas, and Squads.
• Highly data-driven approach.

Culture & Benefits

• Inclusive culture supporthirify.global diversity, equity, inclusion, development, and impact for customers and society.
• Equal opportunity employment with accessibility support durhirify.global the application and interview process.

Hirhirify.global process

• Application and interview support are available through the recruithirify.global contact.