IT Team Lead (AI)

Location: Netanya, Israel

Company

hirify.global builds responsible AI through a proprietary market model that provides demand predictions and decision intelligence for commercial teams.

What you will do

• Lead, coach, and develop the IT support and systems team while fostering a user-centric culture.
• Define IT strategy, policies, workflows, SLAs, support queues, and escalation processes for global office and remote environments.
• Plan and oversee cross-departmental IT projects, system migrations, and infrastructure upgrades.
• Manage IT procurement, vendors, hardware and SaaS licensing, budgets, and global asset lifecycles.
• Oversee infrastructure, SaaS applications, MDM, identity systems, network security, uptime, data privacy, and disaster recovery readiness.
• Maintain IT documentation, compliance protocols, user guides, and onboarding/offboarding processes.

Requirements

• 4–5+ years of hands-on experience in IT systems administration, infrastructure management, and technical support.
• 1–2+ years of leadership or team management experience, or a proven track record as a Senior or Lead IT Specialist, in a fast-paced midsize global startup environment.
• Experience supporting a global remote or hybrid employee base.
• Experience working with a CISO and implementing security policies.
• KPI-driven approach and project management organization.
• Advanced expertise in cloud environments and SaaS tools, including Google Workspace, Microsoft 365, and Atlassian.
• Hands-on experience with MDM and identity management systems such as JumpCloud, Okta, Jamf, or Intune.
• Expert knowledge of Mac and Windows operating systems and networking fundamentals, including DNS, DHCP, VPNs, LAN/WAN, and firewalls.
• Deep understanding of enterprise security best practices, access control, and endpoint protection.
• Exceptional leadership, communication, interpersonal, strategic thinking, problem-solving, and decision-making skills.
• Scripting and automation skills in Python, PowerShell, or Bash.
• Fluent written and spoken English.

Nice to have

• Experience supporting MCP, AI, or compute gateway systems such as TrueFoundry.
• Experience implementing IT compliance standards such as SOC 2 or ISO 27001.
• Experience in hyper-growth technology startups.

Culture & Benefits

• Global IT support for employees across office and remote environments.
• User-centric and high-performance IT culture.
• Work involving responsible AI, transparent market modeling, and commercial decision intelligence.