Adv SME - Tech Center (AdTech)

Location: Bangkok, Thailand; hybrid work

Company

hirify.global is a performance-driven advertising and content discovery platform working with major publisher and advertiser brands.

What you will do

• Investigate the most complex technical support issues within assigned advertiser subject matter expertise areas and act as an escalation point for critical issues.
• Provide consultation and mentoring to lower-level support teams and other internal groups.
• Analyze operational data and share actionable insights with senior management.
• Create training and knowledge materials, including feature introductions, troubleshooting methodologies, technical summaries, courses, and quizzes, using AI where appropriate.
• Coordinate with Product, R&D, NPI, professional services, support, sales, and account management on prioritization, new features, supportability, and knowledge gaps.
• Manage strategic ad-hoc activities and projects, including process improvements and automation opportunities.

Requirements

• 3+ years of experience in 2nd-level support and 1+ year of experience in 3rd-level support.
• Advanced technical orientation and understanding, including architectural design and flows, frontend/backend service relationships, and code reading.
• Proficiency in troubleshooting web, database, analytics, APIs/SDKs, and logs.
• Ability to analyze operational data and provide actionable insights.
• Project management capabilities, including time management, activity tracking, progress reporting, and insights reporting.
• Excellent written and verbal English skills for technical summaries, training materials, emails, and meetings.
• Service quality awareness and empathy.

Nice to have

• Experience with AI and automation, especially support-flow automation and knowledge-content creation.
• Ad-tech experience, particularly on the advertiser side.
• Innovative thinking.

Culture & Benefits

• Hybrid work in Bangkok, Thailand.
• Opportunities to develop advanced technical and interpersonal skills through complex investigations and cross-functional collaboration.
• Exposure to a growing portfolio of advertising features and collaborations with major industry brands.
• Inclusive environment committed to equal opportunity and diversity.