IT Executive (EUC Specialist)

Location: Bangkok, Thailand

Company

hirify.global is a Southeast Asian superapp providing food delivery, financial services, and transportation solutions while using technology and AI to support economic empowerment.

What you will do

• Manage daily end-user computing operational outcomes for an assigned site or country scope, maintaining reliable support quality and a smooth employee experience.
• Coordinate with managed service vendors on escalations, service performance, and preventive and corrective actions.
• Develop SOPs, user guides, operational records, and knowledge-base materials to improve service consistency and scalability.
• Collaborate with GTS teams and partners to resolve issues and represent end-user operational needs in service and product discussions.
• Support governance, audit, and compliance activities by keeping controls, operational practices, and asset data accurate, traceable, and current.
• Lead small to medium operational improvement projects involving asset lifecycle accuracy, onboarding and offboarding readiness, endpoint compliance, self-service enablement, and process standardisation.

Requirements

• At least 3 years of experience in IT operations, end-user computing, workplace technology, service desk, or a related technology function.
• Ability to independently own and deliver scoped operational workstreams, tasks, or projects with minimal supervision.
• Analytical and problem-solving skills, including the ability to translate operational data and user feedback into practical improvements.
• Experience with IT service management, asset management, endpoint or workplace tooling, or cloud productivity environments.
• Ability to work effectively in a fast-paced environment while maintaining service quality and accuracy.
• Digital and AI proficiency, including the use of automation, data analytics, or AI-driven resources while maintaining strict standards for security, data privacy, and precision.

Culture & Benefits

• Work in a diverse technology team focused on delivering positive, personalised, and reliable IT experiences.
• Collaborate with internal technology teams and managed service partners.
• Use technology and AI to support hirify.global's mission of driving Southeast Asia forward through economic empowerment.