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8 дней назад

Software Application Engineer (PCB)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
SK
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Software Application Engineer (PCB): Providing first-line technical support for Frontline PCB software in installation, configuration, upgrades, troubleshooting, maintenance, and issue resolution with an accent on customer support and operational excellence. Focus on resolving complex technical issues, coordinating with R&D and cross-functional teams, and delivering customer training and technical presentations.

Location: Ansan, Korea; based in Korea for on-site technical support and customer service, with travel to other countries as required

Company

hirify.global develops inspection tools, metrology systems, process solutions, and computational analytics for semiconductor, wafer, reticle, PCB, and electronics manufacturing.

What you will do

  • Provide first-line technical support for Frontline software, including installation, configuration, upgrades, troubleshooting, maintenance, and issue resolution.
  • Act as the primary technical contact for customers and ensure timely responses and effective problem resolution.
  • Document, track, and escalate complex technical issues and product enhancement requests to R&D and relevant stakeholders.
  • Collaborate with Sales, Product Management, Marketing, and R&D on customer onboarding, demonstrations, business growth, and product improvements.
  • Maintain support records and deliver customer training, technical presentations, and knowledge-sharing sessions.
  • Support assigned projects independently and provide feedback on customer needs, market trends, and relevant activities.

Requirements

  • Bachelor's or master's degree and 2–5 years of PCB-related work experience.
  • At least 2 years of CAM or MI experience in the PCB industry.
  • Experience in technical support, software troubleshooting, installation, configuration, and maintenance.
  • Excellent communication and interpersonal skills with a customer-first mindset.
  • Ability to collaborate across departments and manage multiple priorities.
  • Must be based in Korea to provide on-site regional customer support and be willing to travel internationally as required.

Nice to have

  • Familiarity with Frontline InPlan, InFlow, or InCAMPro.

Culture & Benefits

  • Work on advanced inspection, metrology, process, and analytics technologies for electronics manufacturing.
  • Collaborate with cross-functional teams and customers on complex technical challenges.
  • Competitive total rewards package with family-friendly benefits.
  • Inclusive work environment and equal employment opportunity.

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