Global Software Support Engineer II-Semi-Beijing/Hefei (Semiconductor)

Location: Beijing or Hefei, China; travel required 50% of the time. Relocation eligible.

Company

hirify.global develops materials science and engineering solutions, equipment, and software supporting semiconductor chips and advanced displays.

What you will do

• Analyze and collaborate on resolving moderate-complexity equipment software application and systems issues.
• Investigate customer high-value problems, systemic bugs, and software failures.
• Provide customer software support through the software ticketing system and deliver timely updates to stakeholders.
• Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
• Contribute to customer-facing feature documentation, software specifications, design, testing, and documentation reviews.
• Assist with training junior engineers and detailed product operation.

Requirements

• Expanded conceptual knowledge in the relevant discipline and the ability to broaden technical capabilities.
• Understanding of key business drivers and ability to apply this understanding to assigned work.
• Ability to solve straightforward problems using technical experience, judgment, and established precedents.
• Ability to explain complex information clearly in straightforward situations.
• Ability to work within applicable guidelines and policies and contribute to team work quality.

Culture & Benefits

• Full-time regular employment.
• Supportive environment focused on learning, development, and career growth.
• Health and wellbeing programs supporting employees at work and at home.
• Informal guidance is provided to new team members without supervisory responsibility.