Account Support Manager

Location: Dalian, Liaoning, China; hybrid, with an average requirement of 2 days per week from an HPE office.

Company

hirify.global is a global edge-to-cloud technology company helping organizations connect, protect, analyze, and act on data and applications.

What you will do

• Deliver reactive and proactive onsite post-sales support for customer environments in line with service level agreements.
• Integrate technical knowledge and business understanding to design support solutions for complex and strategic customer accounts.
• Resolve technical and selected business incidents, mentor team members, and consult with customers, vendors, and internal organizations.
• Develop customer relationships, act as a trusted advisor, and support revenue growth, profitability, and account retention.
• Create and deliver Value Based Delivery account plans, manage customer expectations during escalations, and provide operational improvement recommendations.
• Assist with the formation, planning, delivery, and management of Mission Critical and other complex support solutions.

Requirements

• Bachelor's degree preferred, or an Associate degree in a technical field with 3–5 years of related work experience desired.
• Fluency in Japanese at JLPT-N1 level.
• In-depth knowledge of networked computing environments, operating systems, applications, company products and services, competition, third-party products, and market trends.
• Knowledge of corporate organization and policies, including administrative or operations knowledge.
• Ability to anticipate customer needs, develop proposed solutions, build consensus, and provide Mission Critical customer recommendations.
• Experience with change management processes and tools in complex environments.
• Advanced project management, communication, analysis, and presentation skills.
• Expertise in the area of focus and knowledge of future technology directions.
• Mission Critical and ITIL certifications.

Culture & Benefits

• Hybrid work model with an average of 2 days per week from an HPE office.
• Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
• Personal and professional development programs supporting career growth and internal mobility.
• Inclusive workplace that values varied backgrounds and individual uniqueness.