Provider Success Manager

Location: In person at the New York office; all full-time roles are in person in New York.

Compensation: OTE of $130K–$200K, plus equity and commission.

Company

hirify.global is building an AI-powered healthcare network connecting doctors, pharmacies, payers, and biopharma to help patients access medicines faster while enabling better research and drug launches.

What you will do

• Own a portfolio of provider organizations from onboarding through activation, adoption, expansion, retention, and advocacy.
• Lead workflow change by mapping stakeholders, building internal champions, securing executive buy-in, and expanding usage across teams.
• Build trusted relationships with provider teams from frontline staff to executive leadership.
• Analyze account health, adoption patterns, provider behavior, and operational friction to identify risks and expansion opportunities.
• Lead business reviews, adoption reviews, strategic planning, and provider escalations while coordinating with Operations and Product.
• Define and refine the Provider Success playbook, including onboarding plans, adoption frameworks, lifecycle stages, health metrics, escalation paths, and stakeholder-engagement models.

Requirements

• 2–10 years of experience in customer success, implementation, account management, client service, post-sales operations, or another customer-facing role.
• Track record of owning customers through onboarding, adoption, expansion, retention, and escalation.
• Consultative approach to customer relationships, with the ability to understand organizational workflows, identify priorities, and guide stakeholders toward measurable outcomes.
• Strong operational and analytical judgment, including rigorous portfolio management, data-based diagnosis of friction, and pattern recognition.
• Strong written and verbal communication for building provider trust, aligning internal teams, and driving follow-through.
• Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals.
• High NPS with former teammates.

Culture & Benefits

• High-trust, high-autonomy environment focused on rigorous reasoning, resourceful problem-solving, direct communication, high execution standards, and user outcomes.
• Meaningful equity and competitive compensation for full-time employees.
• Fully covered medical, vision, and dental insurance, plus One Medical, Talkspace, Teladoc, and Kindbody memberships.
• Unlimited PTO, 16 weeks of parental leave, 401(k), FSA, commuter benefits, and DashPass.
• Daily lunch at the office and dinner after 6:30 pm.