Product Manager (AI)

Location: Plano, Texas, United States; requires the right to work in the United States without current or future immigration sponsorship.

Company

Toyota Financial Services, part of hirify.global, provides finance and insurance services for Toyota and Lexus in North America.

What you will do

• Own the vision and implementation of an AI-powered vehicle discovery experience, including natural-language and conversational queries, intent interpretation, inventory reasoning, relevance ranking, aggregations, faceting, filtering, and shopper guidance.
• Partner with AI/ML engineering to improve prompt and retrieval strategies and measure answer quality, relevance, and trust.
• Own the ingestion, normalization, enrichment, and quality of inventory data pipelines.
• Conduct usability tests and discovery interviews with customers and use findings to shape the product.
• Define product strategy through PR/FAQs and PRDs, set success metrics, prioritize based on data and customer feedback, and partner with engineering and design.
• Define incremental releases and acceptance criteria, instrument findability and conversion, build dashboards, and use metrics to guide future development.

Requirements

• 7+ years of product management experience on consumer-facing digital products.
• Experience with search, relevance, filtering, or data-heavy discovery products, including understanding how data quality and ranking affect customer outcomes.
• Experience defining AI-powered product experiences such as conversational agents, natural-language or semantic search, LLM-driven features, or recommendation systems.
• Comfort working hands-on with large datasets, writing queries, and using aggregations to understand behavior and measure quality.
• A track record of shipping products that customers use.
• Experience working directly with engineering teams in an agile environment.
• Strong written communication and the ability to write clear product briefs for engineering, design, and business stakeholders.
• Startup mindset combined with enterprise experience: comfort with ambiguity, fast execution, stakeholder alignment, patience, and confident leadership.
• Passion for modern product management practices and AI-powered tooling.

Nice to have

• Experience in automotive, fintech, lending, or marketplace products.
• Experience integrating and normalizing third-party data feeds at scale.
• Experience building products involving regulatory or compliance considerations.
• Experience writing a PR/FAQ or similar working-backwards product document.

Culture & Benefits

• Team-oriented, flexible, and respectful work environment.
• Professional growth and development programs with tuition reimbursement.
• Team Member Vehicle Purchase Discount and Toyota Team Member Lease Vehicle Program, if applicable.
• Comprehensive healthcare and wellness plans for the employee's family.
• 401(k) plan with company match and an annual retirement contribution regardless of employee contribution.
• Paid holidays, paid time off, family support referral services, and tax-advantaged health and dependent-care accounts.