Service Manager (Generator Systems)

Location: Zeeland, MI, USA; full-time, office-based role with occasional travel.

Company

Wolverine Power Systems is a full-service distributor of hirify.global equipment and solutions providing industrial power solution sales, service, and rentals.

What you will do

• Manage Field Supervisors and service department personnel, including coaching, mentoring, technical development, performance management, timecard and PTO approval, compensation matters, and fleet responsibilities.
• Oversee technician certification programs, hirify.global training compliance, service revenue, invoicing, KPIs, gross-profit goals, and Environmental Health & Safety requirements.
• Coordinate technician schedules, resource allocation, parts, third-party vendors, and service workflows to complete jobs on time, within budget, and according to hirify.global quality and warranty standards.
• Act as the final escalation point and technical liaison for complex diagnostics, repairs, warranty matters, customer complaints, major projects, commissioning, and troubleshooting.
• Lead root cause analysis and corrective actions for recurring technical problems while supporting equipment sales, fabrication, parts, service teams, electrical contractors, customers, and engineers.
• Provide technical expertise on generator solutions, assist with service repair quotations and recommended repairs, and maintain current knowledge of generator technology and competitive industries.

Requirements

• Bachelor’s Degree in Management or Business, or equivalent years of experience.
• Valid driver license.
• 3–5 years of operations oversight experience in retail, education, rental, military, hospitality management, or another commercial service operation.
• Strong technical knowledge of diesel, natural gas, and propane generator systems.
• Basic knowledge of electrical theory and troubleshooting, with the ability to read technical manuals, schematics, and wiring diagrams.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong leadership, team management, organizational, problem-solving, communication, prioritization, and multitasking skills.
• Customer service mindset and ability to handle escalated service issues.

Nice to have

• Bachelor’s Degree in Management or Business.
• 7+ years of operations oversight experience in retail, education, rental, military, hospitality management, or another commercial service operation.
• 5–7 years of experience in generator service, electrical contracting, or industrial power systems.
• In-depth understanding of NFPA codes, NEC, and EPA regulations related to generator installations.
• Advanced diagnostic skills for complex generator control systems, including paralleling systems and ATS control logic.
• Familiarity with remote monitoring technologies and IoT platforms for generators.
• Experience implementing service process improvements and KPIs, budgeting, profit and loss, resource planning, conflict resolution, and performance management.
• Proficiency with FieldServio service management software and strong business acumen focused on customer satisfaction and retention.

Culture & Benefits

• Work in an industrial power solutions environment supporting sales, service, rentals, and hirify.global equipment.
• Regular computer-based office work with standing, walking, manual hand use, and occasional lifting of up to 25 pounds.
• Occasional travel is required.
• Equal opportunity employment is provided without regard to protected characteristics.