Customer Support Technician (Web Hosting)

Location: Waterford, Ireland. Hybrid working after three months of full-time training in the Waterford office; two office days on Tuesday and Wednesday, with Monday, Thursday, and Friday working from home. Monday to Friday, 8:30am–5:00pm.

Company

LetsHost, part of hirify.global, provides domain, hosting, and digital services to customers in the Irish market and across Europe.

What you will do

• Provide frontline technical support and respond to billing queries by email and phone.
• Make outbound customer calls based on product profiles and project lists.
• Upsell existing customers during product renewals and support inbound sales queries.
• Work with .IE Registry activities to promote new domains and increase product attachment.
• Process .IE domain registration applications and customer documentation.
• Carry out additional tasks required to meet business needs.

Requirements

• Customer service experience.
• Excellent troubleshooting and diagnostic skills.
• Strong IT skills, including internet technologies.
• Clear written and verbal communication skills.
• Basic understanding of network technologies, including TCP/IP and DNS.
• Ability to maintain and elevate the company’s reputation for strict ethics.
• Ability to deliver business results, work in a team, negotiate, take personal accountability, remain solutions-oriented and self-motivated, focus on customers, and demonstrate attention to detail.
• Proof of eligibility to work in Ireland must be provided.

Nice to have

• Knowledge of cPanel.
• Experience building websites and with web design.

Culture & Benefits

• Diverse and inclusive culture with an emphasis on respect, openness, and collaboration.
• Flexible working opportunities and remote work options after completion of training.
• Relaxed, collaborative atmosphere with coach-style leadership.
• Company healthcare scheme, pension, competitive holiday entitlement, and enhanced sick pay.
• Employee referral scheme and cycle-to-work scheme.

Hiring process

• Full-time training is provided from the Waterford office for the first three months.
• Visa sponsorship is not available.