Installation Analyst (II)

Location: Hybrid, Belgrade, Serbia

Company

hirify.global expands financial access and optimizes branch operations, operational efficiency, and self-service availability for financial institutions and retailers worldwide.

What you will do

• Schedule installation rollouts and business-as-usual requests, including new requests, carryovers, reschedules, short notices, installations, de-installations, SPVs, and retrofit calls.
• Process reservation requests within the five-day SLA or sooner when necessary, secure skilled technicians, and ensure requests contain all required information.
• Coordinate resources and scheduling gaps with Transaction Resource Specialists, Senior Installation CEs, managers, team leads, field management, and project teams.
• Communicate schedules, escalate resource issues, and provide potential resolutions to customers, the PMO, project managers, implementation coordinators, and field management.
• Use CAP reports, QuickBase, ES Oracle, Map Point, and other approved rollout management tools; run queries and generate reports.
• Support technician utilization, reduce outside spend, participate in cross-training and process improvement, and work extended hours during critical rollouts.

Requirements

• Bachelor’s degree in Business or related education or experience.
• Proficiency in Microsoft Office, including Access, Excel, Word, and Outlook.
• Excellent written and verbal English communication skills.
• Customer-focused approach, good time-management and organizational skills.
• Ability to work in a fast-paced, multitasking environment with less supervision.
• Ability to work both independently and as part of a team.

Culture & Benefits

• Hybrid work arrangement in Belgrade, Serbia.
• Private health insurance and life, accident, and disability insurance.
• Wellbeing resources, baby bonus, and employee referral bonus program.
• Internal career pathing and advancement opportunities.
• Employee discounts with hirify.global partners.