Application Analyst (SQL/AI)

Location: Remote from Poland; position based in Kraków, with other listed locations including Katowice, Bydgoszcz, Białystok, Wrocław, Warsaw, Gdańsk, Łódź, and Poznań. Travel up to 10% may be required for training or customer engagements.

Salary: 82,000–122,000 PLN, plus an annual performance bonus and long-term incentives.

Company

hirify.global is a legal data intelligence company developing the AI-powered hirify.globalOne cloud platform and hirify.global Server for litigation, investigations, regulatory inquiries, data breach responses, and other high-stakes legal work.

What you will do

• Triage, diagnose, and resolve incidents and service requests in Salesforce using documented SOPs and knowledgebase articles.
• Run basic SQL queries against hirify.global databases to investigate root causes involving workspace configuration, permissions, saved searches, imaging, and processing.
• Provide foundational troubleshooting for hirify.globalOne AI applications, including aiR for Review, aiR Assist, and aiR for Case Strategy, partnering with senior teammates on complex issues.
• Use AI-assisted tools for triage, research, and drafting support responses.
• Communicate with technical and non-technical customers by phone, email, and ticketing within SLA, explaining platform behavior in plain language.
• Document, categorize, escalate, transition, and resolve tickets; follow swarming, escalation, Urgent Transition, KCS, quality, and customer-support KPI processes.

Requirements

• Prior customer support experience; SaaS or technology-environment experience is strongly preferred.
• Demonstrated aptitude for or early experience with SQL, Windows platforms, and technical troubleshooting, with willingness to rapidly build depth.
• Client-focused mindset and ability to manage customer expectations under SLA pressure.
• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
• Comfort working in a fast-paced, high-ticket-volume technical environment with defined procedures.
• Ability to travel up to 10% for training or customer engagements as needed.

Nice to have

• SaaS or technology-environment customer support experience.
• Experience with application management, database management, project management, requirements gathering, software development, SDLC, system implementations, and systems analysis.

Culture & Benefits

• Flexible work arrangements.
• Comprehensive health, dental, and vision plans.
• Parental leave for primary and secondary caregivers.
• Two week-long company breaks per year and additional time off.
• Long-term incentive program and training investment program.
• Diverse and inclusive workplace focused on enabling employees to be authentic and empowered.