Commercial Customer Success Manager (DX)

Location: Remote, United States; the role is listed in Salt Lake City and may be performed remotely.

Salary: $100,397–$131,074 in Zone C, $108,864–$142,128 in Zone B, or $120,960–$157,920 in Zone A; additional benefits, bonuses, commissions, and equity may apply.

Company

hirify.global develops software products that help teams collaborate and manage different types of work.

What you will do

• Become a product expert and apply the customer success process across commercial accounts.
• Own the customer lifecycle from implementation through program success, utilization, business alignment, use-case development, fulfillment, and renewal.
• Create and maintain customer success plans, track initiatives, and report key account metrics.
• Manage net renewal and customer expansion targets, forecast renewals, and resolve potential renewal challenges.
• Position DX as a strategic driver of customer business goals and lead customers in integrating DX insights into their workflows.
• Conduct executive and C-level services discussions, identify expansion opportunities, and collaborate across business functions.

Requirements

• Ability to manage the full customer lifecycle, including implementation, adoption, success planning, renewal, and expansion.
• Ability to build strategic customer partnerships and align solutions with business goals.
• Ability to conduct services-related discussions with executive and C-level stakeholders.
• Ability to track account metrics, forecast renewals, identify risks, and drive measurable customer outcomes.
• Ability to collaborate closely with multiple business functions.

Culture & Benefits

• Remote work is available, and hirify.globals may work from an office, from home, or through a combination of both.
• hirify.global can hire in countries where it has a legal entity.
• Collaborative customer success team with influence over important business decisions.
• Health and wellbeing resources and paid volunteer days are offered.
• Employment may include benefits, bonuses, commissions, and equity.