Digital Experience Lead (CX)

Location: Remote in Manila, Philippines; Australia also available as a remote location.

Company

hirify.global makes eco-friendly toilet paper and related products while donating 50% of profits to clean water and sanitation projects. The company is a certified B Corp with hubs in Australia, the Philippines, China, the US, the UK and Europe.

What you will do

• Own the Customer Experience technology roadmap across tools including Zendesk, Zapier, Sprout and other CX platforms.
• Evaluate, consolidate, replace and manage CX tools based on business needs, functionality and cost.
• Build automations and AI-powered workflows to reduce manual work for the CX team.
• Partner with IT, Digital Product, and Analytics & Insights to implement tools and improve CX taxonomies and processes.
• Lead and develop one direct report while resolving cross-functional roadblocks.

Requirements

• Previous experience leading a team and making independent recommendations and decisions.
• Strong understanding of technology sufficient to evaluate tools, compare alternatives and determine the appropriate CX stack without needing to write code.
• Comfort and confidence using AI tools in day-to-day work and identifying practical applications in automations and customer-facing workflows.
• Interest in purpose-led work and improving social and environmental outcomes.

Nice to have

• Hands-on experience with Zendesk, Sprout, Zapier, Kodif or similar CX platforms.

Culture & Benefits

• Purpose-led work focused on clean water, sanitation and social and environmental impact.
• Competitive, market-informed salaries and healthcare support for team members worldwide.
• Generous paid leave and tailored learning and development opportunities.
• Free toilet paper.
• Inclusive culture that values diverse perspectives and team engagement.