Billing Officer (SaaS)

Location: Heredia, Costa Rica; hybrid work with attendance in the office 3 days per week; working hours aligned with the EMEA timezone.

Company

hirify.global provides SaaS solutions for the leisure and attractions industry, including ticketing, point-of-sale, self-serve kiosks, memberships, and digital waivers.

What you will do

• Support the sales team by resolving customer billing inquiries and disputes.
• Manage accounts receivable and billing operations for EMEA customers.
• Act as the main point of contact for EMEA customers on billing issues.
• Collaborate with the finance team in Australia to maintain seamless financial operations.
• Improve and streamline billing workflows for efficiency and accuracy.
• Maintain accurate financial data for invoicing and payment processing.

Requirements

• 4–5 years of experience in billing or accounts receivable, preferably in a SaaS environment.
• Strong understanding of financial principles and best practices.
• Familiarity with Salesforce or a similar CRM system.
• Customer-oriented approach.
• Living in or near Heredia and willing to work in the office 3 days per week.

Nice to have

• Working knowledge of Chargebee or a similar billing platform.
• Experience with POS payments.

Culture & Benefits

• Attractive compensation package and benefits.
• Four additional hirify.global Recharge days per year.
• Paid parental leave: 16 weeks for primary carers and 4 weeks for secondary carers.
• Team member Assistance Program with health and well-being support, coaching, education modules, and weekly webinars.
• Individual learning and development budget with career growth opportunities.
• Team events, social activities, fundraising, and cause-related initiatives.

Hiring process

• Initial call with the Talent Acquisition Manager covering experience, salary expectations, and initial questions.
• Interview with the Senior Billings & Systems Manager covering the role and relevant experience.
• Loop interviews with the wider hirify.global team focused on mutual culture and working-style fit.