CS Lead, Vietnam Consumer Insights & Brand

Location: Ho Chi Minh City, Vietnam

Company

hirify.global is a consumer intelligence company delivering consumer buying behavior insights through retail data, consumer research, and advanced analytics across more than 100 markets.

What you will do

• Lead the Vietnam Consumer Insights team and participate in the hirify.global Vietnam Leadership team.
• Promote, develop, grow, and deliver analytics capabilities supporting future business growth.
• Identify and drive new business opportunities based on clients’ business needs.
• Lead the transformation toward a next-generation Consumer Insights business using passive measurement and advanced analytics.
• Act as a consultant for clients across brand, customer experience, and shopper insights.
• Build client relationships, improve satisfaction, present insights and actionable recommendations, and provide value-added analyses.

Requirements

• 10+ years of experience in research and analytics with working knowledge of consumer insights.
• Professional leadership experience and willingness to work hands-on with a team.
• Awareness of the data analytics industry, business models, products, services, and solutions, including Brand Health, Segmentation, Usage & Attitude, Customer Experience, Shopper solutions, and Qualitative research.
• Excellent attention to detail and strong written and verbal communication skills.
• Self-motivated, adaptable, and proactive approach.
• Strong commercial acumen and business development skills.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program.
• AI tools may be used during recruitment, with human oversight and final hiring decisions made by people.