Communications Specialist

Location: Commerce, Texas, United States; onsite staff position

Company

East Texas A&M University is a higher-education institution with graduate programs, research activities, and student services.

What you will do

• Respond to inquiries from prospective and current students, faculty, and staff, escalating issues when specialized review is needed.
• Interpret and communicate graduate admissions requirements, policies, procedures, and deadlines, and liaise with applicants, academic departments, and Graduate School staff.
• Review admissions documents for completeness, identify discrepancies, communicate follow-up requirements, and coordinate international admissions document collection.
• Evaluate international academic credentials by researching foreign education systems, interpreting institutional documents, determining degree equivalencies, and applying admission standards.
• Maintain Graduate School webpages, electronic forms, newsletters, marketing materials, and other informational resources for accuracy and policy compliance.
• Coordinate correspondence, front-office operations, projects, events, procurement and service requests, and train and monitor student employees and graduate assistants.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• No prior experience is required.
• Knowledge of word processing and spreadsheet applications.
• Strong verbal and written communication skills.
• Strong interpersonal and organizational skills.
• Ability to multitask and work cooperatively with others.
• Ability to present information clearly and concisely.
• Ability to complete required application materials, including a cover letter, resume/CV, three professional references with complete contact information, and transcripts.
• Employment is contingent on credential verification and completion of a criminal history investigation.

Nice to have

• Knowledge of Banner and Laserfiche.
• Knowledge of foreign degree requirements.

Culture & Benefits

• Employee tuition assistance is available for master’s and doctoral programs.
• Benefits include health, dental, vision, life, and long-term disability insurance, with employer contributions to health and basic life insurance premiums.
• Benefits include paid holidays, monthly paid sick leave and vacation, and retirement participation through the Teacher Retirement System of Texas with optional additional plans.
• Eligible employees can access a physical wellness program and wellness release time.
• Access to research opportunities at an R2 research institution and a broad range of academic programs and campus activities.

Hiring process

• Submit the application electronically through the Texas A&M Online Employment Services website.
• Upload a cover letter, resume/CV, three professional references, and transcripts; official transcripts are required at the time of a verbal offer.
• Applicants are subject to credential verification and a criminal history investigation.