Advisor, Communication Operations (Security)

Location: hirify.global Vancouver Campus, Vancouver, BC, Canada; 24/7 campus security environment

Salary: $7,158.42–$10,292.25 CAD monthly

Company

hirify.global is a university focused on research, innovation, learning, and campus safety.

What you will do

• Manage the Communication Operations team, including supervision, coaching, performance oversight, recruitment, staffing support, and service delivery.
• Develop and implement administrative and operational strategies, policies, procedures, frameworks, and controls for communication and dispatch functions.
• Coordinate Communications Operations Centre services, monitor client satisfaction, and maintain operational readiness and service consistency.
• Support audits, compliance programs, risk assessments, documentation, and the CCTV operator audit program.
• Work with IT, system administrators, and the Community Safety Applications Specialist to identify gaps and optimize radio, alarm, access control, dispatch, and security data integration.
• Monitor performance indicators, identify workflow inefficiencies, recommend improvements, and support systems and infrastructure projects.

Requirements

• Undergraduate degree in Criminology, Psychology, or an equivalent qualification.
• At least two years of experience in security and personnel administration.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Commitment to improving awareness, knowledge, and skills related to equity, diversity, and inclusion.
• Ability to make independent operational, administrative, and system-level decisions with sound judgment, tact, and discretion.
• Ability to respond to operational needs at any time in support of a 24/7 campus security environment.

Nice to have

• Working knowledge and experience operating security software applications and systems.
• Experience configuring, implementing, and maintaining software and applications.
• Experience planning, organizing, managing, monitoring, completing, and evaluating projects involving multiple stakeholders within allocated time and resources.
• Ability to collaborate effectively and work productively in a team environment.
• Experience troubleshooting and resolving system issues.
• Experience with policies, procedures, governance, and administrative systems.
• Knowledge of operating and monitoring electronic security systems.
• Ability to assess, develop, coordinate, lead, and evaluate training requirements.
• Proven record of excellent customer service and client satisfaction, with strong interpersonal and relationship-building skills.
• Experience advising on and contributing to institutional operational planning.
• Ability to communicate technical and complex information effectively verbally and in writing.
• Commitment to improving awareness, knowledge, and skills related to equity, diversity, and inclusion.

Culture & Benefits

• Full-time staff position within a non-union university department.
• Work supports campus-wide safety and security for students, faculty, staff, visitors, property, and sensitive materials.
• Role operates with considerable autonomy under the guidance of the Senior Manager, Community Safety Operations.
• Work involves collaboration with university leaders, internal departments, external agencies, IT, and system administrators.