Operations Lead, Spain (Healthcare)

Location: Barcelona, Spain; candidates must be based in Spain and fluent in Spanish and English.

Company

hirify.global is a consumer healthcare platform delivering personalised care across preventative health, weight management, and men's and women's health conditions in multiple countries.

What you will do

• Own patient operations across onboarding, consultations, ongoing support, and handovers to partner pharmacies.
• Lead Prescriber, Medical Support, and Patient Experience teams, including hiring, coaching, performance management, prioritisation, and staffing.
• Manage the operational relationship with partner pharmacies through launch check-ins, monthly reviews, shared scorecards, demand forecasts, and accountability for service commitments.
• Build SOPs, training, and a Spanish-language knowledge base based on learning from initial patients.
• Track service quality, turnaround, satisfaction, retention, and cost to serve while managing operational costs within budget.
• Partner with Clinical Governance and Legal to create auditable processes and ensure incidents and complaints are escalated, documented, and closed safely.

Requirements

• 5+ years of real operational accountability, including launching a new market or service or scaling a complex customer-facing operation.
• Experience making consequential decisions at pace with incomplete information; backgrounds in high-growth scale-ups, consulting, or investment banking are typical but not required.
• Hands-on ability to investigate support backlogs, troubleshoot partner handovers, build staffing plans, and write and test workflows.
• Experience hiring, developing, and leading teams with clear expectations and a practical approach to performance.
• Comfort using SQL or a BI tool such as Sigma, and building and stress-testing models in Excel or Sheets.
• Ability to diagnose problems, forecast capacity, make trade-offs, and provide clear, well-evidenced recommendations to leadership.
• Ability to align people across functions, countries, and reporting lines.
• Current use of AI tools and willingness to help the team use them.
• Based in Spain and fluent in Spanish and English for team leadership, partner discussions, and clear written communication.

Nice to have

• Experience in digital health, healthcare services, subscription businesses, or another regulated environment.

Culture & Benefits

• Opportunity to build a new healthcare business and operating model from the beginning.
• Direct impact on how patients access care and experience treatment.
• Meaningful ownership of consequential operational decisions.
• Collaboration with an international team of operators, clinicians, and technology specialists adapting proven approaches to the Spanish market.
• Reasonable interview-process adjustments are available on request.