Senior Manager, Content Operations & QC, LATAM

Location: Mexico City, Mexico

Company

hirify.global delivers anime and manga content to over 100 million fans across more than 200 countries and territories through streaming, theatrical, games, merchandise, and events.

What you will do

• Own LATAM release readiness across simulcasts, dub drops, catalog launches, and priority title moments, managing dependencies, owners, dates, and risks.
• Coordinate with Global Programming, Content Operations, and Localization/Dubbing Operations on language availability, publishing schedules, holdbacks, delivery status, and market requirements for Spanish LATAM and Portuguese Brazil.
• Establish and maintain regional QC for subtitle and dub availability, language mapping, metadata, artwork, episode sequencing, playback readiness, and other fan-facing content issues.
• Monitor priority launches, triage issues, coordinate escalations, and drive resolution with global and regional partners.
• Maintain operational data across Airtable, content schedules, trackers, and downstream planning tools, while providing accurate reporting on readiness, localization status, defects, and operational performance.
• Define handoffs, service levels, and operating rhythms; partner with Curation, Lifecycle, Brand, Partnerships, Customer Experience, Product, and GTM teams to improve workflows and reduce recurring defects.

Requirements

• 7+ years of experience in content operations, media supply chain, streaming operations, localization operations, broadcast operations, or digital media QC.
• Strong understanding of episodic release workflows, subtitles, dubbing, metadata, asset delivery, publishing schedules, and content-quality processes.
• Experience operating across multiple markets and languages, ideally including Spanish LATAM and Portuguese Brazil.
• Strong program-management skills for managing high-volume release calendars, dependencies, and fast-moving escalations.
• Excellent attention to detail, a strong quality mindset, and judgment to distinguish critical fan-impacting issues from lower-priority defects.
• Experience with Airtable, Jira, CMS or content scheduling systems, spreadsheets, and workflow platforms.
• Strong communication skills and the ability to work across regional and global teams in a matrixed environment.
• Ability to use data to identify recurring issues, measure operational performance, and improve processes.

Nice to have

• Passion for anime, streaming, entertainment, or fan-first products.

Culture & Benefits

• Values include courage, curiosity, kaizen, and service.
• Annual compensation includes salary and performance bonus earning potential.
• Flexible time off policies.
• Medical, dental, vision, short-term disability, long-term disability, and life insurance, plus HSA and FSA programs.
• 401(k) plan with employer match, commuter benefit, new-parent support, and pet insurance.