Staff Researcher, Payment Experiences & Pricing

Location: Brooklyn, New York, US; hybrid, with candidates within commuting distance expected to work from the Brooklyn office once or twice per week. Remote candidates outside commuting distance may be considered case by case, with occasional travel to the office.

Salary: USD 171,000–231,000 annually in Geo-1, or USD 154,000–208,000 annually in Geo-2.

Company

hirify.global operates a global marketplace for unique and creative goods, providing tools and technologies that connect entrepreneurs with buyers.

What you will do

• Define and lead a portfolio of research across complex and ambiguous problem spaces, prioritizing high-impact customer and business questions.
• Design and execute foundational and evaluative research using appropriate qualitative and quantitative methods.
• Translate research insights into recommendations that influence product strategy, roadmaps, business direction, and product decisions.
• Connect primary research, behavioral data, market trends, and existing knowledge to develop a holistic understanding of customers and opportunities.
• Partner with Product, Design, Engineering, Analytics, and other teams to align decisions around customer understanding.
• Mentor researchers, synthesize findings across teams, and help maintain a high standard of research quality and impact.

Requirements

• Deep expertise across research methods and experience leading research in complex, ambiguous problem spaces.
• Strong research judgment, including the ability to balance rigor, speed, and business needs.
• Ability to develop and prioritize a research agenda rather than only an individual study plan.
• Strong business judgment connecting customer needs and behaviors with product strategy, market context, and business priorities.
• Strong communication skills, with the ability to influence senior stakeholders and present research as decisions and recommendations.
• Ability to operate from hands-on research execution through broader research direction, mentoring, and practice development.

Culture & Benefits

• Mixed-methods research team using quantitative and qualitative approaches.
• Inclusive culture focused on diversity, collaboration, and professional development.
• Equity package and annual performance bonus.
• Competitive benefits supporting employees and their families.
• Visa sponsorship is supported, but availability may be limited to certain roles and skills.

Hiring process

• Submit a resume; a cover letter may be included.
• Accommodation support is available during any part of the interview or hiring process.