Key Account Manager (Fintech)

Location: Abidjan, Côte d'Ivoire. Work authorization in Côte d'Ivoire is required.

Company

hirify.global builds affordable financial services and mobile payment products to help make Africa the first cashless continent, serving millions of users across nine countries.

What you will do

• Own and grow a portfolio of strategic corporate payment partners, acting as the primary business and operational contact.
• Build partner relationships, run business reviews, identify growth opportunities, cross-sell payment products, and execute account growth roadmaps.
• Analyze merchant performance, prepare pricing proposals, activate partner locations, train staff, improve point-of-sale visibility, and onboard partners through their ramp-up to target volume.
• Resolve partner issues involving refunds, settlements, funding, customer support, fraud, security, and payment liquidity in coordination with Finance, Support, Product, Risk & Fraud, and other teams.
• Track portfolio health through dashboards and weekly reporting, prioritizing actions, risks, and abnormal transaction activity.
• Manage, coach, and develop Account Supervisors while creating playbooks, workflows, and training materials and aligning with cross-functional stakeholders.

Requirements

• Degree in general management, sales, project management, finance, international relations, business management, or a comparable field.
• At least 5 years of experience in a similar position, including at least 2 years in a managerial position. Experience in an international company, bank, mobile money company, or similar environment is required by the stated profile.
• Relevant experience in operations, sales, support, or distribution.
• Fluency in French.
• Good level of English for regular interaction with non-French speakers.
• Proven track record of delivering a strong customer experience.
• Ability to conduct duties discreetly and impartially.
• Ability to manage teams, build trust with internal and external stakeholders, work independently and collaboratively, communicate effectively in writing and in person, and achieve challenging targets.
• Ability to prepare partnership documents in French and English, think creatively and proactively, adapt quickly to changing conditions, and maintain strong attention to detail and interpersonal skills.

Culture & Benefits

• Permanent position with a rapidly growing in-country team and remote colleagues worldwide.
• Autonomy to own projects from problem definition through production monitoring.
• Health insurance for the employee and dependents.
• Parental leave of 26 weeks for mothers and 4 weeks for fathers, plus subsidized childcare after returning to work.
• Subsidized gym memberships and fitness classes, airtime reimbursement, free food, and a furnished office space.
• Inclusive equal-opportunity workplace focused on affordable financial services and hirify.global's mission.

Hiring process

• Complete the application form and upload a resume in English and a cover letter describing interest in hirify.global and the role.
• Applications are reviewed frequently; candidates are encouraged to apply to the role that best matches their skills and career goals.