Merchant Account Supervisor (Fintech)

Location: Office-based in Abidjan, Côte d’Ivoire. Work authorization in Côte d’Ivoire is required.

Company

hirify.global builds affordable financial services for users and businesses across Africa, including cash deposits, withdrawals, peer-to-peer payments, and business payments.

What you will do

• Deploy and onboard corporate merchants across Côte d’Ivoire, including account setup, installation, branding, training, and go-live support.
• Coordinate new-store rollouts, process operational requests, and conduct field visits to maintain compliance and merchant and user experience standards.
• Monitor merchant activity and portfolio performance, identify inactive stores and operational risks, and coordinate actions to restore activity.
• Support merchants and users, investigate recurring operational or product issues, report bugs, and follow up through resolution.
• Coordinate with Key Account Managers and Account Management, Corporate Support, Payment & Liquidity, Product, Engineering, Marketing, and Operations teams.
• Support merchant growth initiatives, promotions, events, market intelligence collection, deployment tracking, and operational documentation.

Requirements

• Bachelor’s degree in Business Administration, Law, Management, Sales, or a similar field.
• At least 3 years of experience in a similar position.
• Fluent French.
• Strong oral and written communication skills.
• Previous experience conducting field-related merchant activities, including acquiring and onboarding merchants and ensuring compliance with hirify.global criteria.
• Experience supporting customers and corporate clients.
• Good knowledge of the merchant and aggregator/fintech ecosystem.
• Knowledge of data analysis and technical concepts.
• Strong communication, presentation, organizational, interpersonal, and client relationship management skills.
• Tenacity, attention to detail, teamwork, self-motivation, diplomacy, and a focus on self-improvement.

Nice to have

• Good command of English.

Culture & Benefits

• Permanent assignment with competitive salaries calculated using a transparent formula.
• Health insurance for the employee and dependents.
• Parental support, including 26 weeks for mothers, 4 weeks for fathers, and subsidized childcare after returning to work.
• Subsidized gym memberships and fitness classes, airtime reimbursement, free food, and an office space.
• Autonomy to own projects from understanding the problem through monitoring solutions in production.

Hiring process

• Submit the application form with a resume in English and a cover letter describing interest in hirify.global and the role.
• Applications are reviewed frequently.