Staff Community Product Marketing Manager, Trust & Safety

Location: Remote - United States

Base salary: $194,600–$272,400 USD per year, with potential equity and commission depending on the position offered.

Company

A large online community platform built around user-generated communities, discussion, voting, and moderation.

What you will do

• Own inbound and outbound product marketing for Trust and Safety and platform integrity products.
• Use research, community feedback, data, and market insights to identify needs, define audience segments, and inform product and go-to-market priorities.
• Develop positioning, messaging, launch goals, activation plans, beta programs, community announcements, educational content, and multichannel campaigns.
• Explain how products address spam, coordinated manipulation, harmful behavior, and other safety issues, including benefits, limitations, and trade-offs.
• Create resources that help users and moderators understand safety changes, use relevant tools, and connect platform protections with community moderation.
• Partner with Product, Engineering, Safety, Policy, User Research, Data Science, Community, and Communications teams; measure understanding, adoption, and campaign effectiveness and iterate accordingly.

Requirements

• 12+ years of product marketing experience, including ownership of positioning, go-to-market strategy, and product launches for consumer or community audiences.
• Deep Trust and Safety expertise on social or user-generated content platforms, with direct experience bringing safety or integrity products to users and communicating sensitive topics.
• Strong qualitative and quantitative research and data analysis skills for prioritizing audiences, informing product decisions, and evaluating marketing outcomes.
• Ability to influence product strategy and lead complex launches with technical and non-technical partners.
• Strong communication and interpersonal skills, including navigating disagreement and aligning stakeholders.
• Understanding of online community dynamics, moderator roles, and the relationship between platform safety and community governance.
• Experience managing multiple product workstreams, making decisions amid ambiguity, and adapting to changing priorities while maintaining quality and attention to detail.

Nice to have

• Deep familiarity with the platform ecosystem, including subreddit governance, volunteer moderation, and native and third-party moderation tools.
• Experience launching products from concept to market, including beta testing and phased rollouts with active community participation.
• Experience in high-growth, highly ambiguous technology environments.

Culture & Benefits

• Remote work is available in countries where the company has a physical presence; employees near physical offices may use them flexibly.
• Comprehensive healthcare and income replacement programs, including medical, dental, and vision insurance for U.S.-based employees.
• 401(k) with employer match and global benefits supporting workspace, professional development, and caregiving.
• Family planning support, gender-affirming care, mental health and coaching benefits.
• Flexible vacation, paid volunteer time, and generous paid parental leave.
• Equal opportunity employer with reasonable accommodations available during the hiring process.

Hiring process

• Interviews may be recorded, transcribed, and summarized by AI for select roles; candidates may opt out before scheduled interviews.
• Personal information, including professional details and interview audio or video, is collected to evaluate employment or independent contractor applications.