Support Engineer (Korean Speaker)

Location: Bangkok

Company

hirify.global is a global company operating from 25 offices across 19 countries.

What you will do

• Own customer technical issues end to end, from initial troubleshooting and root-cause identification through resolution and communication.
• Work with customer app development teams to troubleshoot SDK implementation issues.
• Collaborate with Customer Success Management, Product, Engineering, and Partner teams to resolve technical problems.
• Enrich the client Knowledge Base with relevant technical information.
• Create and lead support improvement processes across the company.

Requirements

• Passion for delivering a superior client experience.
• Fluency in English and Korean.
• Experience in technical customer support and strong communication skills for explaining complicated issues.
• Advanced experience with SQL or other querying languages, including 5+ years of experience.
• Logical thinking, an action-oriented approach, and strong organizational, analytical, and problem-solving skills.
• High adaptability, fast learning ability, and an inquisitive mindset.
• Ability to multitask and work independently.

Nice to have

• Mobile iOS or Android development or QA experience.
• Web or mobile marketing and digital advertising experience.
• Ability to integrate, test, and troubleshoot mobile SDKs.
• Understanding of REST APIs.
• Data analysis experience.
• Referral by an hirify.global team member.

Culture & Benefits

• Customer-obsessed and employee-obsessed culture.
• Collaborative work across departments and with customers, Engineering, Product, and Partners teams.
• Commitment to equal opportunity, diversity, curiosity, and innovation.
• Tools and resources are provided to support employees in their work.