Technical Product Support Engineer (Semiconductor)

Location: Santa Clara, CA, United States; travel required 50% of the time; relocation eligible.

Salary: $110,500.00–$152,000.00 per year.

Company

hirify.global develops and services materials science and engineering equipment used in semiconductor chips and advanced displays.

What you will do

• Provide technical support for customer escalations, fleet performance, system installations, improvement programs, and upgrades.
• Act as the field escalation focal point between customers and the division, supporting field engineers, technicians, and product support personnel with troubleshooting, repair, and debugging.
• Support Alpha Sites and Beta Sites with installation, operation, calibration, servicing, and testing of new hardware, software, and processes.
• Initiate and review ECOs, verify that data supports the proposed fixes, and communicate updates to the field.
• Generate and present system performance metrics, including MTBF, MTBI, availability, process data, and I/W spending analysis.
• Create, review, and present documentation for technical improvements, system upgrades, support plans, CENs, and BKMs, and ensure field implementation.

Requirements

• Conceptual and practical expertise in the relevant discipline and basic knowledge of related disciplines.
• Knowledge of best practices and how the area integrates with other functions, including awareness of competition and market differentiation.
• Ability to solve complex problems, assess multiple sources of information, and apply judgment to existing and new solutions.
• Ability to explain difficult or sensitive information and build consensus.
• Ability to act as a resource for less-experienced colleagues and potentially lead small projects with manageable risks and resource requirements.
• Willingness to travel 50% of the time.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Comprehensive benefits supporting employee health and wellbeing.
• Potential eligibility for bonus and stock award programs, as applicable.
• Equal opportunity employment and accessibility support are provided.