Medical Device Digital Project Engineer (Medtech)

Location: Marlborough, MA, United States. Occasional travel of up to 10% may be required, and flexible work schedules are needed to support customer and business operating hours.

Annualized base salary: $101,600–$158,800, plus eligibility for an annual bonus.

Company

hirify.global develops healthcare technologies and connected medical devices focused on innovation, customer excellence, and improving patient care.

What you will do

• Drive product installations, upgrades, and service projects by supporting project teams and customers with connectivity and interoperability involving healthcare information systems.
• Collaborate with pre-sales, post-installation, project management, connectivity services, field service, R&D, quality, and customer IT and clinical support teams.
• Perform remote installation, configuration, updates, and troubleshooting for software-based products and provide technical guidance to on-site engineers.
• Create and maintain documentation of customer site architectures for connected products.
• Escalate issues, support quality performance and customer satisfaction, and identify product and process improvements.
• Maintain knowledge of interoperability, networking, information systems, software, medical device technologies, and applicable FDA, ISO, and quality-system requirements.

Requirements

• 5–8 years of experience in technical support, IT support, or a related technical role.
• Experience troubleshooting software, hardware, and network-related issues.
• Knowledge of TCP/IP, DNS, VPNs, firewalls, remote access technologies, client/server architectures, virtual machines, containerization, databases, storage, cybersecurity, Windows, Linux, and cloud services.
• Experience with remote software installation, configuration, updates, remote access, and device management solutions, including VPN and RDP.
• Knowledge of medical device communication protocols, standards, and systems, including DICOM, PACS, HL7, RIS, and LIS.
• Strong analytical, problem-solving, troubleshooting, written, and verbal communication skills, including the ability to explain complex technical topics to non-technical stakeholders.
• Ability to understand real-world customer requirements and translate them into technical requirements.
• Ability to work independently from a home office, manage multiple simultaneous implementation projects, work with minimal supervision, and maintain flexible schedules for customer and business coverage.
• Ability to sit, stand, walk, use hands and arms for computer and equipment-related tasks, occasionally lift and move equipment weighing up to 40 pounds, and assemble and connect computer peripherals.

Nice to have

• A four-year degree in a related technical discipline is preferred; an equivalent combination of education and experience is acceptable.

Culture & Benefits

• Comprehensive onboarding and ongoing professional development.
• Opportunities for career growth.
• Work focused on meaningful healthcare challenges, technology, and improving patient care.
• Flexible scheduling to support customer and company operating hours.
• Annual bonus eligibility in addition to the base salary.